Terms & Conditions
1. What these cover
These terms apply to anything you buy from addx.com.au. Our Refunds, Returns & Replacements terms and our Delivery Terms sit alongside them and form part of the same agreement. Where those documents go into more detail on a subject, they win.
2. When an order becomes an order
A full cart isn’t an order. You place an order by completing checkout and paying; we accept it by confirming it to you, and that’s when the contract exists.
We can turn an order down — the garment isn’t available, the artwork won’t produce properly, or clause 4 applies. If we do, you get your money back in full.
Manufacturing starts when two things have happened: you’ve approved the mock-up, and you’ve placed the order. Neither one on its own is enough.
3. Prices, GST and paying
Prices are Australian dollars, GST included. What you’re shown at checkout is what you pay, and once an order is placed that figure is locked even if garment costs move afterwards.
Payment is due in full before we start making anything, unless we’ve agreed something else with you in writing.
4. Artwork — the part that matters
The logo has to be yours to use. By uploading artwork you’re telling us you own it, or that whoever does has given you permission to have it put on the goods you’re ordering. We take that at face value; we have no way to check it.
Ownership stays with you. What you give us is permission to use the artwork to do the job — build mock-ups, prepare production files, decorate your goods — and to hold a copy so your next order doesn’t start from scratch.
You also agree we can show the finished goods, your logo included, as examples of our work: on this site, in our social posts, in physical samples and in our advertising. We won’t claim you endorse us, and we won’t hand your artwork to anyone else to use. If you’d rather we left your job out — an unlaunched brand, a client who’d object — say so and we will.
If someone comes after us because your artwork infringed their rights, you agree to cover our reasonable costs in dealing with it. We’ll tell you as soon as we hear about it and give you a proper opportunity to respond.
We can decline artwork we think infringes someone’s rights, or that’s offensive or unlawful. Declined before production means refunded in full.
5. Matching a price
Find a genuine like-for-like quote cheaper and we’ll match or beat it. Like-for-like means the same garment, the same quantity, the same decoration method and the same number of print or stitch positions. We may ask to see it, and we can say no where it isn’t really comparable or it’s out of date.
6. Offers and credit
Promotions carry their own terms, published with the offer. Unless an offer says otherwise it can’t be stacked with another one, and we can change or pull an offer any time before you’ve placed your order.
7. Your account and this site
Your password is your responsibility — anything done under your login is treated as done by you, so tell us if you think someone else has it.
Don’t use the site to do anything unlawful, don’t interfere with how it runs, and don’t lift our content for your own commercial use. The site, its text, images and design are ours.
8. When things go wrong outside our control
Supplier failures, courier disruption, fire, flood, industrial action — we’re not liable for delays those cause. We’ll tell you what’s happened and work out where to go from there.
9. Liability
Your rights under the Australian Consumer Law aren’t affected by anything here. Past those rights, the limits in our Refunds, Returns & Replacements terms apply.
10. Privacy
Covered separately, in our Privacy Policy.
11. Which law applies
Victoria, Australia. Disputes go to the courts of that state.
12. If we change these
The terms that apply to your order are the ones published when you placed it, not whatever is current later.
13. Contact
Through the contact page on this site.